LEVANTAMIENTO DE PROCESOS

Para poder hablar de levantamiento de procesos, debemos comprender qué es un proceso.

Un proceso es una unidad en sí, que cumple un objetivo completo y que agrega valor para el cliente.

Se pueden observar Macroprocesos, los cuales se desagregan en otros procesos; y procesos operativos, los cuales son procesos cuya desagregación da origen a actividades, las cuales se reflejan en los F.I. o flujogramas de información.

Para levantar procesos, lo primero que debemos hacer es enfrentarnos con coraje y sin ocultar lo que nos complica de lo que está ocurriendo en la empresa. Así, comenzamos recorriendo cada sección de la empresa, entrevistando a los actores involucrados y revisar cuáles son los procedimientos que se realizan y documentarlos. En muchas ocasiones podemos ir implementando mejoras con la sóla acción de ir levantando los procesos.

luego podemos clasificar nuestros procesos en:

  1. PROCESOS ESTRATÉGICOS
  2. PROCESOS DEL NEGOCIO
  3. PROCESOS DE APOYO

Continuará....

 

  

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